When Dan and I first met with Kevin from Turnberry Custom Homes, we didn’t have a set of house plans or even detailed ideas about what we wanted to build.  We had a couple of ideas that we knew we wanted to incorporate into our “dream home”, but there were certainly more details undecided than decided.  Kevin was extremely patient during the design phase while we worked with him and his architect to develop custom plans that would fit our lifestyle perfectly.  Not only did this approach allow us to build a completely unique home, but it also allowed us more flexibility than selecting a floor plan from a list of model homes.  We feel that the end result was a “one-of-a-kind” home with a floor plan that works perfectly for our family.

The quality of the materials used in our home is excellent.  Kevin’s construction specifications exceed the standards used by many other builders.  He holds his subcontractors accountable for a level of quality that is above and beyond typical expectations.  We are extremely pleased with the quality of the craftsmanship in our home.

Kevin also recognizes environmental issues and incorporates green products into the construction process.  For example, he uses low E glass windows and engineered floor joists (which are stronger than traditional timbers in addition to being “green”.)  We even had the ability to choose geothermal heating and cooling for our home, a choice not offered by typical builders.

Kevin was extremely “hands on” and we really liked being able to deal with him directly anytime we had a question.  He was extremely responsive to all of our concerns, acting quickly and professionally to address any issues we may have had along the way.  We definitely agree that his customer service skills are the best we have ever seen.  I know it sounds very cliché, but he is absolutely a believer in the old adage “the customer is always right”.

We had previously built a home with a much larger builder, and we had to choose all of our interior selections (flooring, lighting, etc.) in one day (which I found completely overwhelming) and our choices were limited to the selections the builder had in his showroom.  With Kevin, we dealt directly with the companies that would be supplying the materials, which means our choices were virtually limitless, and we could focus on different selections on different days.  This made the process much less overwhelming and we felt that we could take our time and really think about what we wanted, rather than selecting everything in a couple of hours.  This also gave us the opportunity to deal directly with the experts in each area, for example, working with the kitchen experts to custom design a kitchen that would work perfectly for our family. 

Kevin was extremely mindful of our budget and anytime we considered a choice that would cause us to deviate from our original contract price, he made certain that we knew what the overage would be prior to our finalizing the decision.  He made certain that there were no financial surprises along the way.

Because we were building our “dream home” with Kevin, we had extremely high expectations concerning both the construction process and also the final product.  Kevin not only met all of our expectations, he exceeded every single one of them!